Frequently Asked Questions

Please click on any of the following questions. Click on the help button on any screen to get more information about that screen. If you experience a problem or need additional support, please contact iServices Support.

How do I temporarily share a file or folder with someone else?
Click the Share icon next to any file, folder or the main Share Home Folder button in the home folder. This will create a temporary link that you can email to anyone without a WebFS account. That person clicks on the link in the email and gets instant access to download the file or folder contents without logging in.
How can I temporarily let someone upload files to a share?
Click the Create File Drop button in the home folder. This will create a link that you can email to anyone without a WebFS account. That person clicks on the link and goes to a web page that lets them upload files without logging in. The files are placed in an Anonymous Uploads folder in the Share's home folder. You may not give users temporary access to upload files to folders other than Anonymous Uploads. Instead you must manually move files to a different folder.
How can I give someone permanent or long-term access to upload and download files from a share?
Share Leads may add/remove any RHI employee as a Member of their Share by clicking Edit next the Share name in the Share List. Please contact iServices Support to request adding an external client or vendor to the Share. Share members may log in to WebFS and upload and download files to the Share. The Share Lead may edit permissions to each file and folder for each Share Member.
How do I set permissions on a share?
Click the Permissions icon next to any file or folder. By default, Share Members may add, edit, and delete files and folders on the Share, but only the Share Lead and system administrators may set permissions.
How do I move a file or folder to another folder?
Drag the file or folder icon from the right pane to the folder tree on the left pane. See screenshot below.
How do I work with international character sets?
WebFS supports international character sets using the Firefox web browser. Internet Explorer may alter file names that are uploaded or downloaded if they use non-english characters. In addition, it is recommended that you use a recent version of WinZip (vesion 11.2 or higher) or 7-Zip which has support for international characters in zip files. 7-Zip is free to use (even for commercial purposes) and is available at www.7-zip.org
How do I upload files over 2GB?
WebFS currently does not support uploading files larger than 2GB. In addition, some browsers do not support uploading files larger than 2GB. You may use WinZip or 7-Zip to create a zip archive that is split into multiple 2GB files that can be uploaded to WebFS. You can download all the files and then extract the large file. 7-Zip is free to use (even for commercial purposes) and is available at www.7-zip.org
How do I upload many files and/or folders at the same time?
On your computer, create a Zip file of the files and/or folders you want to upload to WebFS. Upload the Zip file to WebFS and then click "Unzip" next to the Zip file. The contents of the Zip file (including any folder structure) will be extracted. You may use WinZip or 7-Zip to create the Zip file on your computer. 7-Zip is free to use (even for commercial purposes) and is available at www.7-zip.org